Military Outdoor Advenuture

Refund Policy

1. Introduction

We understand that unexpected events can prevent players from attending booked events. Our policy provides options for players who cannot attend an event they have paid for, ensuring fairness and flexibility.

2. Eligibility for Refund or Transfer

Refund: Players who book and pay for an event but do not attend may be eligible for a refund under certain conditions.

Payment Transfer: Players may choose to transfer their payment to a future booking instead of receiving a refund.

3. Conditions

Refund Requests:

Players must notify us at least 12 hours before the event start time.

Refunds will be processed within 3 business days.

Refunds will be issued through the original payment method.

Payment Transfer Requests:

Players must notify us at least 12 hours before the event start time.

Payment transfers can be applied to any future event within the next 3 months.

Players may transfer their payment once per original booking.

4. Non-Eligibility

No-shows without prior notification are not eligible for a refund or payment transfer.

Requests made less than 12 hours before the event start time are not eligible for a refund but may be considered for a payment transfer on a case-by-case basis.

5. How to Request

Players wishing to request a refund or payment transfer must contact us via email to militaryoutdooradventureairsoft@hotmail.com with the following details:

Full Name

Event Details (date and name)

Payment Method

Reason for Refund or Transfer Request

6. Final Note

We aim to accommodate and understand our players' needs. Each request will be reviewed individually, and we will strive to reach a fair and satisfactory resolution.

Thank you for your understanding and cooperation.